Privacy Policy

1. Introduction

Rakshafin ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and services. By accessing or using our platform, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you voluntarily provide when you submit a loan enquiry, including but not limited to:

• Personal identification details (name, mobile number, city)
• Financial information (loan type, loan amount, interest rate, CIBIL range)
• Employment details (employment type)
• Communication preferences and any additional information you choose to share

3. How We Use Your Information

We use the information we collect to:

• Connect you with suitable lending partners from our network
• Process and evaluate your loan enquiries
• Communicate with you via WhatsApp, phone, or email regarding your application
• Improve our platform, services, and user experience
• Comply with applicable laws and regulatory requirements

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Partner banks and NBFCs to facilitate your loan application
• Service providers who assist in our business operations (subject to confidentiality obligations)
• Regulatory or governmental authorities when required by law

5. Data Security

We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When your data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent at any time, where processing is based on consent

To exercise these rights, please contact us via hello@rakshafin.in or WhatsApp.

8. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience, analyse traffic, and understand user behaviour. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us at hello@rakshafin.in.